​Excellence
There are two major reasons to deliver customer service: repeat business and happiness. Sales turn prospects into new customers. Service turns new customers into repeat customers. Service also makes customers happy! Happy customers are much easier to deal with than irate customers. This training program is for professionals who want to make a significant contribution to their company's image or bottom line and make their own lives easier. 



 

​Leadership
In order to enjoy internal customer service and repeat business, customer service has to start at the top. Employees need support and leadership. Every management decision makes employees' lives easier or ties their hands. This training program is for management who want to make money and create a company culture with service by motivating, training, and enabling their employees to deliver excellent customer service.



Don’t just sit behind your desk and attend to customers but learn the winning streaks that, turns passive customers to active customers. Learn tools and technique to create customers loyalty to your product/service/organization. Become one of the worlds leading Customer Relationship/Service Manager, with our exam preparatory course and obtain the global certification from ICSA (Institute Customer Service Association). Our training gives you the edge in career advancement and makes you stay relevant in the business world.



 

​Benefit of Training
Customer retention                                            Share of customer or share of wallet                                

Cross-selling                                                     Up-selling                                      

Instill greater customer loyalty                             Increased efficiency through automation
Deeper understanding of customers                     Increased marketing and selling opportunities
Identifying the most profitable customers

​Topics Covered
Customer Relationship History                             CRM Today                                       Benefits of CRM
CRM Applications/Software                                  Customization vs. Personalization        CRM Beyond Marketing 
Organization CRM                                               Analytical CRM                                   Data CRM   
Analytical CRM Technologies                                Customer Service Management           Office Etiquette  
Responsible Communication  Professionalism        Telephone Etiquette                          Wining Telephone Techniques 

Customer Service Excellence