GOGORO Projects
LEAN SIX SIGMA FOR SERVICE
Lean Six Sigma at its most effective is a Management System and philosophy that permeates all aspects of an organization. It is much more than a set of metric-based problem solving and process improvement tools. Executives and Lean Six Sigma project Champions play a critical role in establishing and maintaining a Lean Six Sigma Management System to ensure delivery of sustainable breakthrough results.
Executives and Champions need to understand the key concepts and methods of Lean Six Sigma. Equally importantly they need to understand their critical role in aligning, mobilizing and managing all elements of the organization to implement a Lean Six Sigma Management System. It is when Lean Six Sigma is implemented as a Management System that organizations see the see the greatest impact.
Global continuous improvement in Total Quality Management for all Industrial Standards, Lean is the direction for all quality managers in today’s world. We offer a practical approach training on Lean Six Sigma with up-to-date materials and facilitating, because we understand the essence of waste elimination and precision management.
Objectives
To introduce the 14 principles of management to service manager taking learning from the best Toyota and General Electric:
The key concepts and methodologies of Lean Six Sigma.
The key elements of a Lean Six Sigma Management System
The challenges and benefits of implementing a Lean Six Sigma Management System
How to align the business’s strategic objectives and Lean Six Sigma initiatives.
Their role as Six Sigma Champions and Leaders
Course content
Lean Six Sigma Introduction
Challenges and Benefits
Define, Measure, Analyse, Improve & Control (DMAIC) improvement model
Project Leader and team selection
Role of Champions
Tollgate reviews
Implementation Roadmap
Lean Six Sigma Management System
Role of Business Process Management
Management Dashboard
Business Quality Council
Selecting and reviewing projects
Lean Six Sigma Leadership
Who should attend?
Executives and senior managers whose organization are either considering implementing Lean Six Sigma and they want to know more, or implementation has started and they want to better understand their role as Leaders and Six Sigma Project Champions.
